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Warranty & Service
Three years on motors, mechanisms and fabric. Here is exactly what that covers, and how to make a claim.
3-year limited warranty
Every Norva window covering is covered for three years from the date of delivery against defects in materials and workmanship under normal residential use.
What is covered
- Motors, control boards and pairing hardware
- Headrails, brackets, cords and cordless lift mechanisms
- Fabric defects: runs, unravelling, delamination and colour inconsistency within a single order
- Slat, vane and cell defects including warping under normal indoor humidity
- Rechargeable batteries that fail to hold charge within the warranty period
What is not covered
- Damage from installation into unsuitable substrates or from incorrect fitting
- Accidental damage, pet damage, or modification by anyone other than Norva
- Normal fading from prolonged direct sun exposure, which is expected in any textile
- Products installed in commercial or non-residential settings
- Solid wood products installed in persistently damp or steamy rooms
Warranty periods by component
| Component | Coverage |
|---|---|
| Motor and electronics | 3 years |
| Lift mechanism and headrail | 3 years |
| Fabric and slats | 3 years |
| Rechargeable battery | 2 years |
| Remote control | 2 years |
Making a claim
- Email care@norvasmart.com with your order number.
- Include photographs or a short video of the fault.
- We will confirm the resolution within two business days.
- If a replacement is needed we cover shipping both ways and prioritise production.
Measuring mistakes are covered too — once.
If you ordered the wrong size because of a measuring error, we will remake the shade at 50% of the original price within 30 days. Send us a photo of the window with your measurements and we will help you get it right the second time.
Not sure where to start?
Order free samples before you commit
Every fabric we make, cut to size and posted to you at no cost. Hold them against your wall, your sofa, your light.