About
Quality Promise
The specific checks every order goes through before it leaves the plant — and what happens if one of them fails.
What we promise, and what we do when we get it wrong
Quality is not a badge on a page, it is a set of checks that either happen or do not. These are the ones we commit to.
Every order
- Measurements are reviewed by a person. Before fabric is cut, an order goes through a rule check against its product type. If the numbers look wrong, we email you and we do not cut.
- One fabric run per order. Multiple windows ordered together are cut from the same roll so the colour matches.
- Every motor is bench-tested. Full travel cycle, limit accuracy, and noise check.
- Every panel is inspected. Weave faults, hem alignment, slat level and stacking height.
- Hardware is packed with the headrail. Brackets, screws and plugs are matched to your mount type, not a generic bag.
Materials we choose
- Greenguard Gold certified fabrics on our roller range
- Genuine basswood and microfiber leather on blind ranges, not printed imitations
- Rechargeable cells rated for 500+ cycles
- Aluminium headrails that will not bow on wide windows
When we get it wrong
If a product arrives defective, damaged or simply not made to the size you ordered, we remake it at our cost and cover shipping both ways. If you made a measuring error, we will remake it once at 50% of the original price within 30 days. We would rather you ended up with the right shade than with a story about how the company would not help.
3-year limited warranty
Motors, mechanisms and fabric. Read the full terms.
Not sure where to start?
Order free samples before you commit
Every fabric we make, cut to size and posted to you at no cost. Hold them against your wall, your sofa, your light.